Medical – Aero Strategies Group/Throttle Up accepts bookings on the understanding that participants and/or observers, are healthy and are free of health conditions such as heart problems, epilepsy or any others that are likely to be exacerbated by or induced by excitement. All participants take part at their own risk. Please inform us of any photo light sensitivity condition or any other medical issues that you feel may be relevant. Participants with color blindness can still fly the simulator although some instruments may be more difficult to read.  

Pilot Age Restrictions  –  Minimum age to fly the simulator is 10 years old accompanied by an instructor pilot occupying the first officer or captain seat.

Observers Age Restrictions  –  There is no minimum age for observing, but anyone under the age of 14 must be accompanied by a separate adult, not the instructor pilot, who is responsible for their behavior while in the simulator. 

Attire  –  We ask that guests dress in an appropriate manner befitting a visit to professional flight aviation training center. As such we ask that you dress smart/casual and wear long pants. Clothing should be free of any holes or tears as not to interfere or damage components of the simulator flight deck. Flat shoes are required to operate the simulator without hinderance.

Fit to Fly –  We ask that you arrive rested and not under the influence of drugs or alcohol.

Guest Behavior  –  We sincerely hope you will enjoy your experience with us. We will always conduct your flight experience with the utmost care and professionalism, offering you a realistic viewpoint of a professional airline pilot's work. As such, we ask that guests conduct themselves in a comparable manner in order to provide you with the best experience possible.

Cancellation/Rebooking Policy –  You can change the day or time of any booking up to 48 hours prior to your booked time. If you need to cancel or postpone your experience within 48 hours, there is a rebooking fee of up to $50. If you do not show up for your booking and you have not changed the booking at least 48 hours prior to the experience start time, your flight experience booking can be cancelled without refund.